Frequently Asked Questions

Yes! Every fragrance is handcrafted to order in small batches to help ensure freshness and quality. Because each bottle is individually prepared, slight variations may naturally occur while maintaining the fragrance's intended character.

Orders are typically processed within 3–5 business days, excluding weekends and holidays. During new product launches, promotions, or holidays, processing times may be slightly longer.

Orders begin processing quickly to ensure timely shipment. For this reason, cancellations, modifications, or address changes cannot be guaranteed once an order has been placed. Please review all order details carefully before completing checkout.

Fragrances are handcrafted to order in small batches. If you've previously purchased the same fragrance from a retail partner or boutique, that bottle may have had additional time to naturally mature before purchase.

Like fine wine, handcrafted perfume continues to develop after blending as the fragrance notes become more balanced over time. A freshly handcrafted bottle may smell slightly different at first, but it will continue to mature and develop with proper storage.

If your fragrance has recently been delivered, especially during periods of extreme heat or cold, I recommend allowing it to rest upright in a cool, dark place for several days. This allows the fragrance to settle after transit and continue its natural maturation process.

Shipping conditions, temperature changes, and movement during transit can temporarily affect how a fragrance smells upon arrival. Allowing the bottle to rest upright in a cool, dark place for several days gives the fragrance time to settle and continue its natural maturation before use.

Store fragrances in a cool, dry place away from direct sunlight, excessive heat, and humidity. Keeping the bottle tightly closed when not in use helps preserve the fragrance and extend its longevity.

When stored properly, fragrances can remain enjoyable for several years. Exposure to direct sunlight, heat, and frequent temperature changes may affect the fragrance over time.

Fragrances are handcrafted using a blend of premium fragrance oils, perfumer's alcohol or carrier oils (depending on the product), and carefully selected ingredients appropriate for each formulation. Individual ingredient information is provided on product labels in accordance with applicable labeling requirements.

Only phthalate-free fragrance oils are used whenever available from trusted suppliers. Every fragrance is carefully selected with quality, performance, and customer satisfaction in mind.

Finished products are never tested on animals. Fragrance ingredients are sourced from reputable suppliers committed to quality and applicable industry standards.

Custom fragrance blending is not currently available. The fragrance collection may change throughout the year as new scents are introduced and seasonal favorites become available.

Slight color variations may naturally occur due to the characteristics of fragrance ingredients and the natural maturation process. These variations are normal and do not affect the quality or performance of the fragrance.

Every order is carefully packaged using 200 lb. test crush-resistant shipping boxes and protective packing materials to help minimize the risk of damage during transit.

All USPS shipments include insurance coverage. If a package arrives damaged, retain the original packaging and contents, then contact USPS to begin an insurance claim. Assistance is always available if guidance is needed during the claims process.

Please make contact within 5 days of delivery if an incorrect item is received. Include the order number along with photos of the items received so the issue can be reviewed promptly.

Due to the personal nature of fragrance products, all sales are final. Returns, exchanges, cancellations, and refunds are not accepted. If an incorrect item is received, please make contact within 5 days of delivery for assistance.

Yes! Samples are available for those who would like to experience fragrances before purchasing a full-size bottle. Simply purchase the sample listing and include your fragrance selections in the Order Notes at checkout. Sample selections are limited to fragrances currently available for purchase.

Questions are always welcome! Simply visit the Contact page or submit a message using the contact form. Every effort is made to respond as quickly as possible during normal business hours.