Shipping, Returns & Refund Policy
Refunds
Due to the personal nature of fragrance products, all sales are final. Returns, refunds, exchanges, and order cancellations are not accepted. Please review all order details carefully before completing checkout, as orders cannot be canceled once they have been placed.
Refunds are not issued for packages refused by the recipient, returned to sender, or left unclaimed.
For international shipments returned due to country-specific import restrictions, please refer to the International Purchases page for additional information.
Returns
Due to the personal nature of fragrance products, returns are not accepted.
If an order is refused, returned to sender, or left unclaimed, any return accepted at the sole discretion of Calypso's Cottage® may be subject to a 15% restocking fee, along with any actual shipping charges incurred.
For international packages returned to sender, please refer to the International Purchases page for additional information.
Shipping
Orders are typically processed within 7–10 business days, excluding weekends and holidays, unless otherwise noted in the product listing or at checkout.
Business days do not include weekends or federal holidays.
Because each fragrance is handcrafted to order, large orders or periods of high order volume may require additional processing time. Orders are prepared in the order received based on current production volume.
Selecting USPS Priority Mail or USPS Priority Mail Express affects shipping transit time only and does not expedite order processing.
Hazardous Materials (Fragrance Sprays)
Fragrance sprays containing alcohol are regulated as hazardous materials and must be shipped by ground service only in accordance with USPS regulations. As a result, expedited air shipping is not available for fragrance sprays. If an order contains both fragrance sprays and other products, the entire shipment will be sent using ground transportation.
Shipping charges are calculated during checkout. If the actual shipping cost is less than the amount charged, any applicable shipping overage is refunded during order fulfillment.
Once an order has shipped, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout.
Shipping Address
Please verify that the shipping address entered during checkout is accurate before placing your order.
Once an order has been placed, the shipping address cannot be changed by the customer. If an address correction is needed, please contact Calypso's Cottage as soon as possible with the correct shipping information. Address changes must be completed before the order has shipped and cannot be guaranteed once order processing has begun.
Orders that have already shipped will be delivered to the shipping address provided during checkout. If an incorrect or outdated address was entered and the package has already shipped, it is the customer's responsibility to retrieve the package from that address or work directly with USPS to request any available delivery options.
Orders shipped to an incorrect address provided during checkout are not eligible for replacement or refund.
Lost or Damaged Packages
All domestic USPS shipments include shipping insurance.
If a package is lost or arrives damaged, please retain all original packaging, shipping materials, and damaged contents. These items may be required by USPS during the claims process.
Recipients may file an insurance claim directly with USPS for insured packages that are:
- Lost in transit
- Damaged during shipment
- Missing contents
If a mailing receipt is required for the claim, please contact support@calypsoscottage.com to request a copy.
Additional information regarding USPS insurance claims, filing deadlines, and claim requirements is available on the USPS website.
Packages Marked "Delivered"
If tracking indicates that a package has been delivered but cannot be located, the following steps are recommended before filing a claim:
- Verify the shipping address.
- Look around the delivery location, including porches, garages, side entrances, parcel lockers, and other secure locations where the package may have been placed.
- Check with household members, neighbors, or building management to determine if someone accepted the package.
- Look for a USPS notice of attempted delivery.
- Review the USPS tracking information for delivery updates or alerts.
- Contact the local USPS Post Office or your mail carrier as soon as possible. USPS delivery scanners record GPS location data at the time of delivery, which may assist the local Postmaster in locating the package or determining where it was delivered.
- Allow 24–48 hours, as USPS tracking may occasionally indicate "Delivered" before the package is physically delivered.
If the package cannot be located after completing these steps, an insurance claim may be filed with USPS, when applicable.
Questions?
Questions regarding an order or shipping may be submitted through the Contact page. Every effort is made to respond as quickly as possible during normal business hours.
Last Updated: July 19, 2026